Consultations
online
Video Consultation
35,00 €
Weight loss
from 25 € to 45 €
Telephone Consultation
29,00 €
Medical leave (CIT)
29,00 €
Urinary infection
25,00 €
Allergy Consultation
25,00 €
Traveler Consultation
from 33€ to 90€
Video Consultation
35,00 €
Weight loss
25 € a 45 €
Telephone Consultation
29,00 €
Medical leave (CIT)
29,00 €
Urinary infection
25,00 €
Allergy Consultation
25,00 €
Traveler Consultation
33€ a 90€
How it works
Through the online consultation and questionnaire, our medical team will advise and help solve your problem. From simple counselling to issuing prescriptions or test requests.
Choose a service
Select the service you wish to use, and follow the instructions
Medical Assessment
The assessment is carried out through consultation and questionnaire and, depending on the service:
- You can book the appointment yourself in the questionnaire;
- It may be the doctor who has the option of contacting the patient on the agreed day/time.
Action Plan
The medical plan will be discussed directly with you during the consultation, based on the questionnaire with which the requested document will be issued.
If you don't feel well, please call 112 if it's urgent or an emergency, or call SNS 24 - 808242424 for non-urgent situations.
If you have questions about your health problem or treatment, we advise you to schedule a Telephone Consultation or Video Appointment.
FAQ
Frequently asked questions
Every day, including weekends and holidays, from 9am to 8pm.
Our Doctor will discuss your concerns and symptoms. A plan will be provided for you, which may include a prescription, a request for further evaluation/investigation, referrals to other specialties or a doctor's note.
Choose a time and date that suits you. You will receive a confirmation by email. One of our doctors will call you within the hour following your appointment (example: if you booked at 10am, you will receive the call between 10am and 11am).
Please note that our doctors may need to call from private numbers.
We advise you to stay in a location with good network coverage if you have provided us with a cell phone number.
We can treat some of the most common illnesses that may not require physical presence. Here are some examples:
- Cough and colds
- Sore throat
- Stomach problems
- Urinary infections in women (not pregnant)
- Skin and eye problems
- Mild to moderate anxiety/depression
- Joint or back pains.
- Stable medical conditions such as diabetes, thyroid problems, high blood pressure and high cholesterol.
As we are unable to perform a physical examination, we cannot safely manage certain conditions, such as:
- Ear problems
- Testicular lumps/masses or sudden onset of severe testicular pain.
- Breast lumps/tumefactions.
- Urinary infections in children (<16 years), men and pregnant women.
- Children under 1 year of age with a temperature above 38 degrees.
- There may be other situations where it is not safe for us to manage your condition through a video consultation. If this is the case, our doctors will explain why and discuss your options with you.
Management of mental health problems:
- If your current symptoms are not suitable to be managed appropriately and safely online, our doctor may advise that you consult your GP or Psychiatrist for follow-up. We have a large number of Doctors on our service, so you may see a different doctor each time you log in, which means that continuity of care may be difficult to guarantee. We are unable to manage/assess mental health issues in patients under 18 years of age.
Yes, we can provide referrals to Emergency Services and/or hospital specialists. We can also provide referrals for exams, such as analysis, X-rays, ultrasounds, MRIs, Densitometry, CT scan or others. These requests are, of course, subject to clinical suitability.
Yes. We can provide medical certificates for the most varied functions, including family assistance medical certificates. However, we cannot provide retrospective medical certificates – these can only be issued if a patient has been examined within 48 hours of the onset of symptoms or if appropriate medical documentation is provided. Requests for medical certificates are handled on a case-by-case basis. Our doctors may not be able to assist with all medical certificate requests as an in-person consultation may be required.
Yes, we can issue prescriptions for most routine medicines.
Because we are an exclusively online service and in accordance with our prescription policy, our doctors may not prescribe certain therapeutic classes.
If you have any questions, please use our chat for further clarification.
Our Doctors can treat you or a child in your care.
If you are making an appointment for a child, both you and the child must be physically present and visible throughout the appointment. You cannot make an appointment with Médico na Net for another adult. Our service considers an adult to be anyone aged 18 or over.
We can manage some common conditions in pregnant women that are not related to pregnancy. You may be asked to consult your doctor if a physical examination is considered clinically appropriate. If you are worried about your baby's movement being reduced or if your baby is bleeding, contact your doctor immediately, 112 or SNS24. The same applies if you think you have a urinary infection. A urinalysis is essential.
If you or your child is in a medical emergency, you should contact Emergency Services on 112 immediately. For example, in situations of:
- Severe chest pain.
- Severe breathing difficulties.
- Severe abdominal pain.
- Sudden onset of severe or disabling headache.
- Sudden weakness in any part of the body.
- Sudden loss of vision.
- Profuse bleeding.
- Sudden onset of confusion, or drowsiness.
If you are concerned about your child's health and they are visibly sick or have a purple or red rash, press the side of a cup firmly against their skin. If you can see the rash through the cup, your child may have sepsis (bloodstream infection), which is an emergency. Seek medical assistance immediately at the nearest Emergency Department and/or call 112.
We recommend that you contact your regular doctor, a family member or a trusted friend. Alternatively, you can contact 112 or SNS 24.
