Privacy Policy

The protection of privacy and personal data is a priority for MNN Médico na Net, Lda. which takes it as a clear commitment.

This privacy policy regulates the processing of Users' personal data in connection with the use of the mediconanet.pt website by the MNN Médico na Net, Lda. organisation. 

The personal data provided during interaction with the various mediconanet.pt services will be treated with the guarantee of security and confidentiality required by the legal framework for the protection of personal data.

The User is free to access and visit the mediconanet.pt website, however the use of certain services and content may imply the provision of personal data by the User.

The provision of personal data implies knowledge and acceptance by the User of the conditions contained in this Privacy Policy, which forms part of the Terms and Conditions of Use of the site,

COLLECTION AND PROCESSING OF PERSONAL DATA

The organisation that manages the mediconanet.pt website is responsible for collecting and processing personal data in the context of the website.

Personal data is processed and stored by MNN Médico na Net, Lda. or by subcontractors for the purposes indicated herein, in the name and on behalf of MNN Médico na Net, Lda.

The data is processed solely for the management of the functionalities made available through the mediconanet.pt website.

The purpose of the data processing operations carried out by MNN Médico na Net, Lda. is to fulfil the contractual relationship of providing medical services through the medicosnanet.pt website, and all clinical information provided on this website is protected by the professional secrecy to which health professionals who interact with the User are bound.

In this context, the User expressly accepts the use of their personal data exclusively for administrative and clinical purposes.

If the respective information is duly provided and express authorisation is obtained, the personal data collected may be processed for statistical purposes, for information dissemination or promotional actions and for communication actions, through direct communication, whether by correspondence, email, messaging or any other electronic communication service.

Citizens may at any time exercise their right to object to the use of their personal data for other purposes.

If the User fills in the Contact Form available on this Website, the following personal data will be collected:

• Name;
• Tax identification number or passport number if the User does not have a tax identification number;
• E-mail.

The Contact Form also asks for an indication of the subject to which the request relates, with an open field where the User can enter a description of the subject and/or other personal data, as well as the possibility of associating a file, provided spontaneously.

Personal data will be kept in such a way as to allow the identification of the User only for the period necessary to fulfil the purposes of collection or further processing (or, if applicable, until consent is withdrawn), after which it will be deleted.

MNN Médico na Net, Lda assumes that the personal data provided by the User has been entered by the respective holder or that its entry has been authorised by the same, and that it is true and accurate.

User rights

Under the terms of the law, the User is guaranteed, at all times: 

• The right to access, update and rectify your personal data;
• The right to erasure or restriction of processing;
• The portability of your data;
• The right to object to the processing of their data, provided the legal conditions are met. 

When the processing of personal data is based on consent, this may be withdrawn at any time by the User, which does not invalidate the processing carried out up to that date on the basis of the consent previously given. The User may exercise these rights by writing to MNN Médico na Net, Lda, at the following address and/or e-mail address: [email protected].

MNN Médico na Net, Lda may communicate your personal data to/when:

• Other entities of the MNN Médico na Net, Lda Group, to enable us to respond to your requests for clarification/comments/suggestions, if applicable;
• Subcontractors for the aforementioned purposes, under the terms of the contracts signed with them;
• Such data communications are necessary or appropriate:

(i) in the light of the applicable law;

(ii) is carried out in fulfilment of a legal obligation/court order;

(iii) a decision by the National Data Protection Commission (CNPD) or another competent supervisory authority;

(iv) or to respond to requests from public or governmental authorities;

• The communication is carried out to protect Users' vital interests or any other legitimate purpose provided for by law.

Security measures

MNN Médico na Net, Lda makes every effort to protect Users' personal data from unauthorised access via the Internet. To this end, it uses security systems, rules and other procedures to guarantee the protection of personal data and prevent unauthorised access to data, improper use, disclosure, loss or destruction.

It is, however, the User's responsibility to guarantee and ensure that the device they use to access the Website is adequately protected against harmful software, computer viruses and worms. 

In addition, the User should be aware that the risk of personal data and passwords being accessed by unauthorised third parties is increased without the adoption of appropriate security measures. For example:

• The secure configuration of the navigation programme;
• Up-to-date antivirus software;
• Security barrier software;
• Not using software of dubious origin.

Whenever data is collected over open networks, such as the Internet, the User's data may circulate without security conditions and there is a risk of it being seen and used by unauthorised third parties.

If the User has any questions regarding the processing of their personal data and the exercise of the rights conferred on them by the applicable legislation and, in particular, referred to in this Privacy Policy, we ask that they send a request for clarification by email to [email protected], with the subject line: “Protection of Personal Data” or by letter to Praça Navegador Vianense Álvaro Alvares Fagundes, 108, 1º Trás, 4935-054 Viana do Castelo.

Cookie policy

See all the information related to the use of cookies on this Site at Cookie Policy.

Changes to the privacy policy

MNN Médico na Net, Lda reserves the right, at any time and without prior notice and with immediate effect, to alter, add to or revoke, in part or in full, this Privacy Policy.

Any changes will be immediately publicised on this website. If the changes are substantial in terms of how the data is processed, the User will be informed of them using the contact details provided.

Date last updated: 15/03/2024.

 

Data retention periods

Personal data will be kept for the period necessary for the purposes for which it was collected or subsequently processed, with a view to ensuring compliance with all applicable legal rules and regulations on archiving.

 

Communication of Data to Other Entities

The provision of information through the various customer service and communication channels may involve the use of the services of third-party subcontractors, which may imply access by these entities to personal data.

In these circumstances, and whenever necessary, MNN Médico na Net, Lda will only contract entities that provide sufficient guarantees that they will carry out the technical and organisational measures required to meet the applicable standards, and such guarantees will be formalised in a contract signed between MNN Médico na Net, Lda and each of these third parties.

 

Data Recipients

Except in the fulfilment of legal obligations, under no circumstances will personal data be communicated to third parties other than subcontractors or legitimate recipients, nor will any communication be made for purposes other than those mentioned above.

 

Security measures

Taking into account the most advanced techniques, the costs of implementation and the nature, scope, context and purposes of the processing, all entities that are its (sub)contractors implement the necessary technical and organisational measures to ensure a level of security appropriate to the risk.

To this end, various security measures may be adopted to protect personal data against unauthorised disclosure, loss, misuse, alteration, processing or access, as well as against any other form of unlawful processing.

It is the data subject's sole responsibility to keep access codes secret and not to share them with third parties, and in the particular case of the computer applications used to access the channels, to keep and maintain the access devices in secure conditions and to follow the security practices advised by the manufacturers and/or operators, particularly with regard to installing and updating the necessary security applications, including antivirus applications.

If there is a need to subcontract services to third parties who may have access to the personal data of the data subject, MNN Médico na Net, Lda subcontractors will be obliged to adopt security measures and protocols, as well as other technical measures to protect the confidentiality and security of personal data, to prevent unauthorised access, loss or destruction of personal data.

 

 

Exercising the Rights of Data Subjects

As holders of personal data, they may at any time exercise their data protection and privacy rights, namely the rights of access, rectification, erasure, portability, limitation or opposition to processing, under the terms and with the limitations laid down in the applicable rules.

Any request to exercise data protection and privacy rights must be addressed to MNN Médico na Net, Lda in writing, by the respective data subject, in accordance with the procedure and contact details set out below.

 

Complaints and suggestions

Data subjects have the right to lodge a complaint, either by registering in the Complaints Book or by submitting a complaint to the regulatory authorities.

You can also make suggestions by email to the following address: [email protected]

MNN Médico na Net, Lda has appointed a Data Protection Officer and has implemented data protection, privacy and information security: [email protected]

In the event that data subjects wish to report the occurrence of any personal data breach which accidentally or unlawfully results in the unauthorised destruction, loss, alteration, disclosure of or access to personal data transmitted, stored or otherwise processed, they may contact the Data Protection Officer in accordance with the instructions and contact details described above.

 

Changes to the Privacy Policy

MNN Médico na Net, Lda may, at any time, make any changes it deems appropriate to this Data Protection and Privacy Policy, in order to guarantee its updating, development and continuous improvement, and these changes will be duly announced publicly, in order to guarantee transparency and information.