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Medical Telephone Consultation

Healthcare at a Call

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Medical consultation by telephone call. Diagnosis, treatment and personalised guidance for various health conditions, without leaving home.

Telephone Medical Consultation - Doctor on the Phone

Personalised

Share your symptoms and concerns with a qualified doctor, who will create a care plan tailored to your specific needs and conditions.

€

Consultation Price

29€

How it works:

1

Booking a telephone appointment

Define the day and time you want to be contacted by one of our doctors and make the payment.

2

Online Medical Analysis

During the consultation, the doctor will discuss your symptoms, concerns and health history.

3

Treatment Plan and Guidelines

An individualised care plan can be defined, which may include clinical guidelines, requests for complementary tests, referral to other specialities or other indications deemed appropriate by the doctor.

What kind of conditions can we treat?

At Médico na Net, we treat a number of common conditions that don't require an in-person physical examination. Here are a few examples:

  • Cough and colds
  • Sore throat
  • Gastrointestinal problems
  • Urinary infections in women (not pregnant)
  • Skin and eye problems
  • Mild to moderate anxiety or depression
  • Joint or back pains.
  • Stable medical conditions such as diabetes, thyroid disorders, hypertension and high cholesterol

Frequently Asked Questions (FAQ)

When can I talk to the doctor?

Every day, including weekends and holidays, from 9am to 8pm.

Our Doctor will discuss your concerns and symptoms. A plan will be provided for you, which may include a prescription, a request for further evaluation/investigation, referrals to other specialties or a doctor's note.

Choose a time and date that suits you. You will receive an email confirmation with a link to access your video consultation. We'll send you an email reminder 1 hour before your appointment time and 3 subsequent SMS reminders (30 minutes before the appointment, 15 minutes before and 1 minute before). Click on the link and your Doctor will come in at the designated time.

As we are unable to perform a physical examination, we cannot safely manage certain conditions, such as:

  • Ear problems
  • Testicular lumps/masses or sudden onset of severe testicular pain.
  • Breast lumps/tumefactions.
  • Urinary infections in children (<16 years), men and pregnant women.
  • Children under 1 year of age with a temperature above 38 degrees.
  • There may be other situations in which it is not safe for us to manage your condition via an online GP video consultation. If this is the case, our doctors will explain why and discuss your options with you.

Management of mental health problems:

  • If your current symptoms are not suitable to be managed appropriately and safely online, our doctor may advise that you consult your GP or Psychiatrist for follow-up. We have a large number of Doctors on our service, so you may see a different doctor each time you log in, which means that continuity of care may be difficult to guarantee. We are unable to manage/assess mental health issues in patients under 18 years of age.

Yes, we can provide referrals to Emergency Services and/or hospital specialists. We can also provide referrals for exams, such as analysis, X-rays, ultrasounds, MRIs, Densitometry, CT scan or others. These requests are, of course, subject to clinical suitability.

Yes. We can provide medical certificates for a wide variety of functions, including family care medical certificates. However, we cannot provide retrospective medical certificates - these can only be issued if a patient has been examined within 48 hours of the onset of symptoms or if the appropriate medical documentation is provided. Requests for medical certificates are dealt with on a case-by-case basis. It is possible that our doctors will not be able to help with all requests for medical certificates, as a face-to-face consultation may be required.

Yes, we can issue prescriptions for most routine medicines.

However, because we are an exclusively online service and in agreement with our clinical management, our doctors may not issue prescriptions for some therapeutic classes.

If you have any questions, please use our chat for further clarification.

Our doctors can treat you or a child under your care.

If you are making an appointment for a child, both you and the child must be physically present and visible throughout the appointment. You cannot book an appointment with the Online Doctor for another adult. Our service considers an adult to be anyone aged 18 or over.

We can manage some common conditions in pregnant women that are not related to pregnancy. You may be asked to consult your doctor if a physical examination is considered clinically appropriate. If you are worried about your baby's movement being reduced or if your baby is bleeding, contact your doctor immediately, 112 or SNS24. The same applies if you think you have a urinary infection. A urinalysis is essential.

If you or your child is in a medical emergency, you should contact Emergency Services on 112 immediately. For example, in situations of:

  • Severe chest pain.
  • Severe breathing difficulties.
  • Severe abdominal pain.
  • Sudden onset of severe or disabling headache.
  • Sudden weakness in any part of the body.
  • Sudden loss of vision.
  • Profuse bleeding.
  • Sudden onset of confusion, or drowsiness.

If you are concerned about your child's health and they are visibly sick or have a purple or red rash, press the side of a cup firmly against their skin. If you can see the rash through the cup, your child may have sepsis (bloodstream infection), which is an emergency. Seek medical assistance immediately at the nearest Emergency Department and/or call 112.

We recommend that you contact your regular doctor, a family member or a trusted friend. Alternatively, you can contact 112 or SNS 24.

Refund conditions depend on the platform's operating policy. We recommend that you read the terms and conditions carefully before making a payment.

If you have any further questions, please contact us. We are happy to provide all the support you need.

Dr Alexandra Azevedo

Training: University of Barcelona
No. of doctors: 71409

Biography

Dr Alexandra Azevedo graduated in Medicine from the University of Barcelona in 2015, where she subsequently specialised in General Practice. During her training, she developed a strong interest in the approach to chronic pain, having completed an integrated master's degree in Medicine and Surgery with clinical research into pain management. Her professional experience includes several years of clinical practice in Spain, particularly in Catalonia, where she has had contact with a wide variety of pathologies and challenges, both in the emergency department and in primary healthcare.

She currently works as a family doctor at the ULS Braga. She has been a member of the medical-surgical emergency team at Vila Nova de Famalicão Hospital and has worked as a guest lecturer at the Nursing School of the University of Minho, teaching anatomy and physiology of the circulatory, respiratory and digestive systems.

Her main clinical interests include emergency medicine, chronic pain, depression and anxiety, as well as preventive medicine and the control of vascular risk factors. She is also dedicated to anti-smoking counselling and weight loss counselling, helping her patients to adopt healthier lifestyle habits. Her approach to care is based on a holistic vision, considering health as a balance between physical and psychological well-being.

Dr Alexandra stands out for her humanism and her ability to offer quick and effective solutions to minor problems, ensuring that her patients feel well looked after. At Médico na Net, she sees an opportunity to bring healthcare to more people in an accessible and convenient way.

Passionate about music and travelling, she loves getting to know different cultures and lifestyles, which enriches her view of the world and her medical practice. For her, medicine is not just a profession, but a real commitment to the well-being of the people she cares for. As she likes to say: "Health is the balance between physical and psychological well-being.