How it works:
1
Booking an appointment
Choose the day and time that best suits you and make the payment. The appointment can be made by telephone or videoaccording to your doctor's instructions.
Important note: You should be by the sick family member's side during the consultation.
2
Online Medical Analysis
During the consultation, the doctor will assess the medical situation of the patient's family member. On the basis of this careful assessment, the doctor will issue a medical certificate or sick leave/CIT, if deemed necessary.
3
Sending the certificate
After the consultation, the medical certificate or declaration of temporary incapacity (CIT), when issued, is sent to the user's e-mail address.
For what situations is it indicated?
- Caring for underage children:
When it is necessary to justify absence from work to accompany or care for sick children. - Support for dependent family members:
To assist spouses, parents or other family members who are dependent or in need of medical care. Accompanying on appointments or treatments:
When it is necessary to be present with a family member at medical appointments, examinations or health treatments.Family health emergencies:
To justify absences due to urgent situations related to the health of a family member.Assistance to family members in recovery:
When a family member needs support during recovery from surgery, illness or another health event.Situations provided for in labour law:
To exercise the right to family assistance guaranteed by law, such as accompanying children or dependents in situations of illness.
⚠️ Notice on issuing CIT and medical certificates
Please be advised that the Temporary Disability Certificates (CIT) and medical certificates issued have the following restrictions:
- In the event of illness, for initial situations and extensions, a CIT/medical certificate can only be issued for up to 7 days;
- A maximum of 3 documents per situation is allowed, corresponding to 1 initial document and up to 2 extensions, totalling up to 21 consecutive days;
- Certificates and CITs have a maximum retroactivity of 1 working day prior to the date of the request.
In addition, we clarify that no certificates or CITs are issued to justify absences related to the following entities or situations:
- Unemployment Fund, Social Security and Courts
We ask that you pay attention to these rules to ensure that orders are processed correctly.
